Delivery Details & Shipping Rates

Where is My Order?

Once your order has been successfully placed and processed by our dispatch team we will notify you via email with the relevant tracking information. If you have any queries about your order or issues with your delivery information please email customerservices@fgxi.com or call +44 1782 813000

Mainland UK Delivery

We offer Free UK Delivery on all orders £35 & over. For any orders under £35 we offer a Royal Mail 3 Working Day Delivery Service for £3.50. The cut off point for all 3 Working Day Deliveries is 15.30 GMT Monday to Thursday.

European Delivery

European delivery is available on all our orders using our Royal Mail International Delivery Service for £5.00, your shipping rate will be clearly displayed at the checkout, together with your estimated delivery lead time (this will vary depending on destination country). 

Worldwide Delivery

Worldwide delivery is available on all our orders using our Royal Mail International Delivery Service for £6.00, your shipping rate will be clearly displayed at the checkout, together with your estimated delivery lead time (this will vary depending on destination country). 

Missing Parcels

Please note in the extremely rare case that a parcel is lost, we're unable to cancel or replace the goods until our courier Royal Mail have completed their investigation (usually within 48 hours).

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